Shipment and Policies
We rely on a fast logistic support throughout Europe and worldwide, guaranteeing the best quality packing to ensure that the truffles arrive in optimum condition.
The shipment process plays a big part in the quality of the truffle. That is why we aim to deliver freshly picked truffles from earth to your doorstep in no more than 48 hours.
Our truffles can be delivered clean and ready to use, or with a protective layer of soil – as this is a natural method to extend the shelf-life of the truffle. You decide.
Our truffles are located in Spain, therefore if you place an order before midday (12pm) the parcel will be dispatched with one of our first class couriers and it will take between 24-72 hours to arrive at it’s destination.
We strongly recommend that somebody is present at the time of delivery, to sign for the product and refrigerate it, as these are perishable and delicate products. Our truffles are guaranteed to be fresh and they should be inspected upon arrival.
Should you not be satisfied please contact us within 24 hours of receipt of the shipment to issue a return authorization.
We will not be able to accept any returns if truffles have been partially consumed or discarded. We strongly recommend keeping the original packaging, as all returns must be made in a foam box and ice packs via next day delivery.
Please be advised that no returns will be accepted without previous authorization.